Frequently Asked Questions

HELPLINE

Where to file the public complaints?

The citizen can file the complaint related to municipal services in the PUBLIC GRIEVANCES AND REDRESSAL CELL (PGR CELL) under the premises of CMC Gangavathi

How to file the public complaints and tracking status of the complaint?

The complaint can be registered through either of the following three modes.

 - Paper form
 

   The citizen can fill the complaint form available at PGR CELL (at free of cost) and submit. In turn he will get acknowledgement receipt number for tracking his complaint status. The citizen can call to the telephone number 231061 to know the status of the complaint or can personally visit the PGR CELL.
 

  - Telephone

    The citizen can file his complaint by calling to the telephone number 231061 and explain the complaint details to the Grievance Officer. In turn he will be informed about his complaint tracking number. The citizen can call to the telephone number 231061 to know the status of the complaint or can personally visit the PGR CELL.

  - Internet

   The citizen can file his complaint by visiting the link http://www.gangavathicity.gov.in/grievance-redressal.html. After submitting the complaint, PGR system will generate complaint tracking number (highlighted in yellow colour). The citizen needs to note down this number for tracking the complaint status. He should enter this system generated number in the web page http://www.gangavathicity.gov.in/grievance-redressal.html to know the status.

Who will answer the phone?

      Two persons in each shift will be working round the clock and answer the HELPLINE telephones.

How can they help?

      The HELPLINE staff will listen to your grievance carefully and asks the details like complaint location, complainant name, telephone number, e-mail address, etc.  At last HELPLINE staff will give you a complaint number.

I have two complaint in my ward.  Can I register both the complaints at a time?

      You can register both the complaints at a time.  But HELPLINE staff will give you two separate complaint number to refer your both the complaints.

Is there any time limit to dial HELPLINE?

      No. Helpline works round-the-clock.